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Faulty Items
If your item(s) appear damaged in transit, or if they are faulty, please fill out the below form immediately. Once notified we will issue you with a return authorisation (RA) number. Any claims regarding a faulty item must be made by email within 48 hours of delivery. You must then return the product(s) within fourteen days. Returns received by us beyond fourteen calendar days from the original shipping date will not be accepted for return. The customer is responsible for the cost of returning the item to Endeavour Connect and the shipping fee is non refundable. All RA requests will be confirmed to you via e-mail. Please do not send any goods to us prior to receiving this number. Endeavour Connect has the right to refuse to return any item in its sole discretion. We do not need provide a reason. Examples where we may refuse a return include, but are not limited to:
  • is incomplete or missing parts.
  • is not returned in its original packaging.
  • shows physical damage to the product or its packaging.
  • does not include a valid RA number on the shipping label.
  • has an expired RA number.
  • the price of one or all of the goods ordered have changed.
Once you have received you Return Authorisation Number please send the product you wish to return, along with a copy of your invoice to:

Endeavour Clever Networks Returns
Return Authorisation Number
Level 26 Maritime Towers
SYDNEY NSW 2000
 

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Disclaimer: Over the last few months the Australian Dollar has moved sharply against the $USD we have attempted to update our pricing however there may be some lag in this process. Our policy is to keep our pricing low however we reserve the right  to adjust pricing in the event of unforseen cost price rise from our suppliers.
 
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